Refund policy

Refund, Exchange & Return Policy

At Layla Mairi Beauty, we are committed to ensuring your satisfaction with every purchase. Please read our policy carefully before placing your order.

1. Delivery Delivery typically takes 2–5 working days, depending on your location within South Africa. Once your order has been dispatched, you will receive tracking details via email.

2. Digital Products (Ebooks) All digital product sales are final. Due to the instant delivery nature of digital downloads, we are unable to offer refunds once an ebook has been delivered. If you experience a technical issue with your download, please contact us at layla.mairi.beaity@gmail.com and we will resolve it promptly.

3. Exchange Policy (Physical Products) We offer exchanges within 7 days of receipt, subject to the following conditions:

  • The item must be unused, undamaged, and in its original packaging.
  • Exchanges are available for items that arrive damaged, defective, or incorrect.
  • Exchanges are not available on items opened, used, or damaged after receipt.
  • Return shipping costs are the sole responsibility of the customer.
  • Please include a photo of the damaged item when submitting your request.

To initiate an exchange, contact us at layla.mairi.beaity@gmail.com within 7 days with your order number and photo evidence.

4. Returns & Refunds (Physical Products)

  • All sales are final. Physical items are non-refundable.
  • Exchanges are only available for damaged, defective, or incorrect items.
  • Items must be in original, unused condition.
  • Return shipping costs are the customer's responsibility.

5. Contact Us 📧 layla.mairi.beaity@gmail.com We aim to respond to all queries within 24 hours.

Disclaimers


We supply Premium IMPORTED Fragrances and Dubai Branded Fragrances at incredible prices!

( Our Dubai Fragrances – PLEASE TAKE NOTE – These Dubai sourced perfumes have a high concentrate of the fragrance which makes them really high performance for extra compliments. ) ( THESE ARE U.A.E IMPORTED FRAGRANCES, AND  DO NOT APPLY UNDER THE TERMS OF THIS DISCLAIMERS AND ARE NOT CLASSIFIED UNDER THE REJECT DISCLAIMERS )

Our imported perfumes, however, are sold in their own LIKED branded packaging.

There are many reasons why a product might differ. These can range from a change in recipe, printing error, damaged stock or region specific stock that can no longer be sold in a particular region.

All this unwanted stock that cannot be sold in a retail store end up in a reject warehouse and sold at discounted rates directly to consumers in other countries.

Disclaimers and Exclusions of Liability:  (A)

  1. Items come in their own known packaging and bottling and are completely sealed.
  2. Some fragrances have been in circulation longer, so their smell MIGHT NOT last as long as the store brought items you are used to . Most reviews received from our monthly customers from the last few years estimated a time frame of between 4-6 hours longevity
  3. DO NOT COMPARE PERFUMES PURCHASED WITH THOSE IN RETAIL STORES. The reason being:

( These are NOT your local SA store perfumes – they are imported from another country, without the consent of the intellectual property right owner – these are then sold at a lower price and without the usual guarantee and/or after sales service, and that some manufacturing plants use different oil bases – as mentioned below- having said this – it is not the same as the items you would purchase from local retail suppliers.

  1. These perfumes are imports, so small defects might occur
  2. In certain cases, small damage to the box might occur
  3. In certain cases, a loose cap might occur
  4. In certain cases, wrong branding ( for instance it would say EDT but is a EDP )
  5. In certain cases, small scratches might occur
  6. In certain cases perhaps older design’s of bottling or packaging might occur
  7. THESE ARE NOT WATER BASED FRAGRANCES, – Items come in their own known packaging but variances and damages may exist in both the packaging and the recipe used to manufacture the items.

Terms & Conditions:(B)

  1. These are imported, and are NOT local store quality-and are NOT SA store brought fragrances – HOWEVER IS STILL VALUE FOR MONEY

 

Please make sure to read the full contents under “Disclaimers” before you make a purchase.

We are a 100% online store only.

Perfumes are not local and purely imported and are not local stock in anyway.

Imported Stock at Factory Prices.

The site and its contents are provided on an “as is” basis and Layla Mairi Beauty makes no representations or warranties of any kind.

For those who just don’t want to pay over a thousand rand on perfumes or just can’t afford retail prices. But still want to feel like a million dollars, or perhaps would like to bless someone else with a gift of smell.

 

We can not guarantee the result of the perfume – as these are not store brought perfumes.

ALL FRAGRANCES ARE IMPORTED, AND NOT WATER BASED – THESE ARE OIL BASED SEALED FRAGRANCES

NB: NO REFUNDS – ITEMS BOUGHT ARE AT OWN DISCRETION AFTER READING DISCLAIMERS!!!

Due to the nature of these perfumes, Items Purchased, will not be returned or asked for refund, once disclaimer has been read – as the consumer is notified that:

  1. Consumer was made aware of the specific defects; and
  2. Agreement is made that items are received in that condition, as mentioned above

A guarantee on items purchased can’t be ranted that all fragrances purchased are reject free hence reduced price and TAKEN ON OWN RISK.

You the consumer agree to the extent permitted by law to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part of any third party acting on your behalf in connection with your use of our fragrances/products or services.

Why are our prices cheaper?

We buy direct in bulk and sell direct to ensure you get the best possible price

Our products are sourced from overseas from markets featuring a much greater economy of scale.

Choose the perfume option at a fraction of the cost? These are Oil based perfumes (NOT water based) which are boxed and sealed in their own known packaging.

Please ensure you understand the disclaimer before making a purchase, and not to discriminate the business, for selling imported perfumes, ALSO SEE THAT WE DO SELL AUTHENTIC DUBAI PERFUMES WITH HIGH VALUE QUALITY.